PALMPAY a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya is seeking qualified candidates to apply for the position of a Customer Service Representative , interested and qualified candidates can continue on this page for more information on the vacant position and for the official channel to commence online application.
Job Title: Customer Service Representative
Location: Lagos (Hybrid)
Employment Type: Contract
Responsibilities
Customer Support via Inbound Channel:
- Respond to customer inquiries through call platforms.
- Provide information about products, services, policies, and procedures.
- Assist customers with orders, payments, or account issues.
Problem Resolution:
- Identify customer problems and provide solutions.
- Troubleshoot technical or service issues.
- Escalate complex cases to supervisors or specialized teams when necessary.
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Multitasking:
- Handle call conversations effectively.
- Navigate different systems (CRM, knowledge base, order system) while on call.
Documentation:
- Record customer interactions in the system.
- Update customer records and case notes accurately.
Customer Experience:
- Maintain a professional, polite, and friendly tone.
- Ensure quick response time and high satisfaction levels.
- Follow company communication guidelines and scripts.
Product/Service Knowledge:
- Stay updated on company products, promotions, and policies.
- Use internal knowledge bases to provide accurate answers.
Performance Targets
- Meet KPIs such as:
- Average handling time
- Customer satisfaction (CSAT)
- Resolution time
- Average talk time.
Salary
Basic – N70,000 monthly, KPI – (N20,000 – N100,000)
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online