JOBS

Dangote Group Job Vacancy – Head, Customer Service Management (Cement & Food Business)

By Admin

July 8, 2026 2 Min Read

Dangote Group one of Nigeria’s most diversified business conglomerates, is seeking qualified candidates for the position of a Head, Customer Service Management (Cement & Food Business), if you are interested in this job, continue on this page for more information on the job description, job requirement and the official webpage to begin your application.

Applications are invited for the position below:

Location: Head, Customer Service Management (Cement & Food Business)

Location: Lagos

Job Summary

This role is responsible for leading and standardizing customer service operations across the Cement and Foods businesses, ensuring consistent, efficient, and reliable customer experience.
The role oversees end-to-end order management, fulfillment coordination, customer communication, and issue resolution to ensure service commitments are consistently delivered.
The incumbent drives service excellence by establishing customer service standards, monitoring performance metrics, and partnering with Sales, Supply Chain, Logistics, Operations, and CRM teams to enhance customer satisfaction and retention.

Key Responsibilities
Customer Service Strategy & Service Excellence:

Lead the development and implementation of a Group-wide customer service framework across Cement and Foods businesses.
Establish and enforce customer service standards, service level agreements (SLAs), and operating processes by customer segment and channel.
Drive continuous improvement initiatives to enhance service reliability, responsiveness, and customer experience.

Order Management & Fulfillment Coordination:

Oversee end-to-end order management processes, ensuring accurate order processing, timely fulfillment, and effective coordination with Supply Chain, Logistics, and Operations teams.
Ensure proactive monitoring and resolution of order-related issues to minimize service disruptions.
Improve customer visibility through effective communication on order status, deliveries, and service updates.

Qualifications & Experience

Bachelor’s Degree in Business Administration, Supply Chain Management, Operations Management, Customer Experience, or related field.
10 – 15 years of experience in customer service, order management, commercial operations, supply chain, or related functions.
Proven experience leading customer service operations within FMCG, manufacturing, industrial, or large-scale business environments.
Strong understanding of order-to-cash processes, logistics coordination, and service performance management.

Technical Competencies: