RightCom is a Pan-African Customer Experience as a Service (CXaaS) company founded in 2013 that specializes in cloud-based customer experience management software, consulting, and outsourcing solutions. It provides a comprehensive suite of tools—including customer feedback surveys (NPS, CSAT), CRM, helpdesk support, queue management, data analytics, and appointment booking—to help businesses capture insights, identify at-risk customers, and take proactive actions that improve loyalty and reduce churn. With offices in multiple African countries (including Nigeria) and operations spanning nearly 30 markets, RightCom serves leading organizations across banking, telecom, retail, and other sectors as a one-stop partner for digital CX transformation built out of Africa.
RightCom invites qualified candidates to fill in the position below:
Job Title: IT Project Manager
Location: Nigeria
Category: TechOps
Salary Offer: (NGN) – 0 / Monthly
About the Job
- To support the deployment of its technology solutions for clients and improve the coordination of internal projects, RightCom is recruiting an IT Project Manager.
- You will be responsible for end-to-end project management, from scoping to go-live, working closely with Product, Development, Support, and Delivery teams.
Main Mission
- Manage, coordinate, and deliver client and internal IT projects on time, within scope, and at the expected quality level.
Key Responsibilities
IT Project Management:
- Gather and analyze technical requirements with clients and internal stakeholders.
- Draft functional and technical specification documents.
- Develop project plans, allocate tasks, track milestones, and manage priorities.
- Organize and lead project follow-up meetings (stand-ups, checkpoints, steering committees).
Technical & Functional Coordination:
- Collaborate closely with developers (frontend, backend, mobile, DevOps).
- Coordinate testing, user acceptance phases, and go-live.
- Track bug fixes, technical evolutions, and version releases.
- Validate deliverables with internal or external clients.
Quality Monitoring & Documentation:
- Define success indicators (project KPIs, technical quality, client satisfaction).
- Maintain complete, up-to-date project documentation.
- Draft progress reports and meeting minutes.
- Identify roadblocks and propose quick, effective solutions.
Client Relationship & Support:
- Act as the main IT contact for clients throughout the project lifecycle.
- Support users during onboarding and initial training phases.
- Collect user feedback and share with Product teams.
- Contribute to a smooth, responsive, and professional project experience.
Requirements
- Experience: 3–5 years in IT project management, within SaaS, software integration, or digital transformation environments.
- Education: Master’s Degree (Bac+4/5) in Computer Science, Information Systems, Engineering, or equivalent.
- Strong knowledge of project management methodologies (traditional and agile).
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organizational skills, rigor, cross-functional leadership, and analytical ability.
- Proficiency with project management tools (Notion, Trello, Jira, ClickUp, etc.) and collaboration platforms.
- Fluency in French; technical English is a plus.
What We Offer
- A high-impact cross-functional role in a leading pan-African tech company.
- Opportunities to work on innovative projects with both technical and human dimensions.
- An agile, collaborative, and constantly evolving environment.
- Recognition based on results and increasing responsibilities.
- Competitive compensation and career growth opportunities.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
