PALMPAY a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya is seeking qualified candidates to apply for the position of a Business Developer, interested and qualified candidates can continue on this page for more information on the vacant position and for the official channel to commence online application.
Job Title: Quality Assurance Officer (Hausa Speaker)
Location: Ikeja, Lagos
Employment Type: Contract
Job Summary
- Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.
Key Responsibilities
- Review calls, chats, and emails using QA scorecards.
- Ensure compliance with company policies and regulations.
- Provide feedback and coaching to Collections Officers.
- Identify quality trends and recommend improvements.
- Prepare QA reports and maintain evaluation records.
Qualifications
- Bachelor’s Degree and 2+ years’ experience in Collections, QA, Customer Service, or Contact Centre Operations.
More on Jobrecruitmenthub
Dangote Petroleum Refinery Stock Offer: What Investors Need to Know About Africa’s Biggest IPO
Seplat Stock Analysis 2026: Market Cap, Strengths & Long-Term Share Price View
GTCO Shares – Market Capitalisation, Investment Advantages & How to Buy GTCO Shares
MTN Nigeria Shares: Market Capitalisation Strength, Investment Advantages, and How to Buy the Shares
Skills:
- Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.
Benefits
- Salary: N80,000 monthly.
- N20,000 / KPi.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online