Regional Coordinator at Jaza

Company Overview

Jaza (also known as Jaza Energy) is a decentralized clean energy company that operates one of the fastest-growing off-grid energy networks in Africa. Founded to address the lack of reliable electricity in Sub-Saharan communities, it builds solar-powered charging hubs that supply portable, rechargeable lithium-ion battery packs. Customers rent these batteries through an affordable subscription model to power lights, phones, small appliances, and local businesses.

A distinctive part of Jaza’s model is the “Jaza Stars”  local young women who manage the hubs, handle battery swaps, and drive community growth. The company currently serves communities mainly in Tanzania and Nigeria and reports powering over one million people across East and West Africa, with plans for further expansion. By replacing kerosene, diesel generators, and other polluting alternatives, Jaza aims to deliver cleaner energy, improve health outcomes, and create economic opportunities at the last mile.

Jaza is recruiting to fill the position below:

Job Title: Regional Coordinator

Location: Abeokuta, Ogun

Salary Offer: N350,000 – N400,000 per month

Position Overview

• The regional coordinator is a line manager position and regional business owner, reports in the country Business Operations Lead
• He/she will be responsible for overseeing regional operations, managing regional profitability and Team management.
• The regional Coordinator will also be accountable for the recruitment, training and coaching of his/her regional team.

Accountabilities

• Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
• Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
• Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
• Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
• Leading by example on the Jaza behaviours and compliance with the SOPs.

Roles & Responsibilities

• Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon
• Resolving service interruptions at the Hub level and timely resolving customer complaints.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
• Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
• Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
• Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
• Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers’ complaints.
• Identify potential growth problems and suggest prompt solutions
• Build and maintain relationships with local government officials, and represent the company in all legal affairs.