RightCom is a Pan-African Customer Experience as a Service (CXaaS) company founded in 2013 that specializes in cloud-based customer experience management software, consulting, and outsourcing solutions. It provides a comprehensive suite of tools—including customer feedback surveys (NPS, CSAT), CRM, helpdesk support, queue management, data analytics, and appointment booking—to help businesses capture insights, identify at-risk customers, and take proactive actions that improve loyalty and reduce churn. With offices in multiple African countries (including Nigeria) and operations spanning nearly 30 markets, RightCom serves leading organizations across banking, telecom, retail, and other sectors as a one-stop partner for digital CX transformation built out of Africa.
RightCom invites qualified candidates to fill in the position below:
Job Title: Treasury Operations Specialist (BPO)
Location: Lagos
Employment Type: Full-time (Hybrid)
Salary Offer: (NGN) – 0 / Monthly
What we are looking for
- We are looking to hire a Treasury Operations Specialist to support treasury operations, merchant settlements, financial reconciliation, and banking partner relationships across multiple African markets.
- The ideal candidate will be responsible for ensuring accurate and timely settlement processing, maintaining complete financial records, investigating discrepancies, and supporting efficient treasury operations.
- We are looking for a detail-oriented, analytical, and highly organized individual who is comfortable working with financial data, processing payments, investigating discrepancies, and maintaining accurate financial records.
- You enjoy learning new things, proactively solving problems, and improving existing processes. You take ownership of responsibilities, demonstrate initiative, and communicate clearly and effectively.
A day in this role
Your typical day in this role will involve:
- Processing merchant settlements and fund transfers, ensuring payments are executed accurately and within agreed SLAs.
- Monitoring and reconciling processed settlements, investigating discrepancies, and resolving settlement-related escalations.
- Monitoring bank account balances, cash movements, and liquidity requirements to support daily treasury operations.
- Performing regular bank statement checks, ensuring records are accurate, complete, and up to date, and following up on missing or inconsistent statements.
- Supporting the organization, standardization, and automation of bank statement management and reconciliation processes.
- Reconciling financial transactions against bank statements and supporting documentation, identifying discrepancies, and tracking outstanding receivables.
- Analyzing financial and transactional data to support pricing reviews, reporting, and operational decision-making.
- Supporting accounting audits, financial fact-checking, and the resolution of financial discrepancies.
- Liaising with banking partners on settlements, internet banking, financial reporting, and other operational matters.
- Handling treasury-related requests and escalations from internal teams, collaborating with relevant stakeholders to resolve issues.
Requirements
What you should have / be able to do:
- This role involves handling sensitive and confidential financial information. A successful candidate should demonstrate accuracy, strong analytical skills, and the ability to manage financial records responsibly.
- 1–2 years of experience in a similar role.
- Excellent written and verbal communication and interpersonal skills.
- Familiarity with basic accounting principles and financial reporting best practices.
- Strong attention to detail, organizational skills, and analytical abilities.
- Ability to proactively troubleshoot issues, take ownership, and demonstrate initiative.
- Proficiency with Google Workspace, Microsoft Excel, and other digital productivity tools.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send CV and Cover Letter via email to: careers.nigeria@rightcom.com using “Treasury Operations Specialist” as the subject of the mail.