JOBS

Airtel Nigeria (Airtel Networks Limited) Job Vacancy-Senior Business Manager

July 3, 2026 3 Min Read

Airtel Nigeria (Airtel Networks Limited) is seeking interested and qualified candidates for the position of a Senior Business Manager, if you are interested in this job opening you can continue on this page for more information on the recruitment requirement and for the official online portal to begin application.

Applications are invited for the position below:

Job Title: Senior Business Manager

Job Identification: 806
Location: Adamawa
Job Schedule: Full time

About the Role

The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising / influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase Revenue Earning Customer Net Additions – Prepaid:

Identify and formulate zonal sales strategies to help drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions and compliance on activations
Oversee activating connections as per the stipulated turnaround times

Increase Revenue Earning Customer Net Additions – Postpaid:

Identify and formulate zonal sales strategies to help drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions and compliance on activations
Oversee activating connections as per the stipulated turnaround times

Achieve Net Revenue of the Zone:

Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone
Propose and drive VAS Up selling activities
Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on Channel Satisfaction Score:

Implement the audit and review of channel partners & distributors to ensure Healthy ROI
Monitor the timely disbursement of claims to the market, regular trade service.
Conceptualize, design and implement channel delight activities

Expand Distribution Width and Depth:

Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

Network optimization
New sites ROI and deployment
Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone.

Delivery Showroom Experience:

Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
Ensure provision of standard infrastructure at zonal showrooms
Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve Employee Engagement Scores in Line With the Engagement Target for the Business Area:

Continuously motivating the front-line employees through leadership by examples
Implement all action plans that will address hygiene issues etc. From engagement survey.

Qualifications
Educational Qualifications:

Bachelor’s Degree in Management or related Social Sciences
Masters in Business Administration is an advantage.

Relevant Experience & Functional / Technical Skills:

Minimum of 12 years of experience in Retail Sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
Extensive sales and business development experience with proven expertise in revenue generation and growth
Excellent product knowledge

Other Requirements: