Build Client Relationships. Drive Business Growth. Deliver Virtual Banking Solutions.
Stanbic IBTC Bank is seeking a customer-focused and commercially driven Virtual Banker – Africa China Banking to manage client relationships remotely, support business growth, and provide banking solutions to customers connected to Africa-China business activities. This opportunity is ideal for candidates with experience in banking, relationship management, virtual banking, corporate banking, sales, financial services, customer service, or international trade, with strong communication, relationship management, business development, customer service, and financial product knowledge.
If you are interested in this job opening you can continue on this page for more information on the job description and for the official online recruitment channel to begin application.
Applications are invited for the position below:
Job Title: Banker, Virtual, Africa China Banking
Location: Ilupeju Industrial Avenue – Lagos
Job Description
- To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
- This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience
- Mandarin speaking.
- 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information:
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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