Company Overview
OPay (OPay Digital Services Limited) is a leading fintech company that launched operations in Nigeria in 2018, providing convenient digital financial services focused on emerging markets and the unbanked population. Through its mobile app and extensive agent network, it offers digital wallets, money transfers, bill payments, savings, loans, POS services, and other payment solutions that promote financial inclusion and everyday convenience. Serving tens of millions of users and over a million merchants across Nigeria (with expansion into markets such as Egypt and beyond), OPay has become one of Africa’s major digital banking platforms, leveraging technology to make financial services more accessible and inclusive.
OPay invites qualified candidates to fill in the position below:
Job Title: Chinese-English Language & User Research Specialist
Location: Lagos
Salary Offer: (NGN) – 0 / Monthly
About the Role
- We are seeking a bilingual Chinese-English Language & User Research Specialist to support product localization, interpretation, cross-cultural communication, and user research activities in Nigeria.
- The ideal candidate should have strong proficiency in both languages, excellent communication skills, and an interest in understanding local user needs. This is an early-career opportunity, and extensive research experience is not mandatory.
Key Responsibilities
- Translate, adapt, and review product-facing and user-facing content in Chinese and English.
- Support interpretation during meetings, interviews, workshops, and research sessions.
- Conduct and support user interviews, focus groups, field visits, and observations.
- Assist with participant recruitment, scheduling, and fieldwork coordination.
- Document user feedback, organize research notes, and summarize key findings.
- Collaborate with Chinese-speaking product teams and local research stakeholders.
Requirements
- Strong written and spoken proficiency in both Chinese and English.
- Excellent communication, listening, observation, and documentation skills.
- Good organizational skills and attention to detail.
- Proficiency in basic office tools, including Word, Google Docs, and spreadsheets.
- Willingness to conduct field research in Lagos and other parts of Nigeria when required.
- Recent graduates, early-career professionals, final-year students graduating within one year, and candidates seeking internships are welcome to apply.
Preferred Qualifications:
- Experience in translation, interpretation, user research, or market research.
- Exposure to fintech, digital payments, banking, or technology products.
- Experience working with cross-cultural or Chinese-English teams.
Application Closing Date
20th November, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
