Serve Customers. Build Relationships. Deliver Exceptional Experiences.
TeamAce Limited is seeking a friendly, professional, and customer-focused Customer Service Officer to handle customer inquiries, resolve concerns, and ensure excellent service delivery for a reputable culinary and hospitality organization. This opportunity is ideal for candidates with experience in customer service, hospitality, restaurants, culinary services, front desk operations, retail, or related fields, with strong communication, interpersonal, problem-solving, organizational, and customer relationship management skills.
If you are interested in this job opening you can continue on this page for more information on the job description and for the official online recruitment channel to begin application.
Applications are invited for the position below:
Job Title: Customer Service Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- As the Customer Service Officer, you will be responsible for delivering exceptional customer experiences by managing customer inquiries, resolving complaints, processing orders, and ensuring seamless communication across all customer touchpoints.
Responsibilities
- Respond promptly to customer inquiries, complaints, and feedback through phone, email, social media, and in-person interactions while ensuring excellent service delivery.
- Process customer orders, reservations, and service requests accurately while coordinating with relevant teams to ensure timely fulfillment.
- Resolve customer issues professionally and efficiently, escalating complex matters where necessary to maintain high customer satisfaction.
- Maintain accurate customer records, prepare service reports, and gather customer feedback to support continuous service improvement.
- Build positive customer relationships while promoting the organization’s products and services in line with established service standards.
Requirements
- Bachelor’s Degree or HND qualification in Business Administration, Hospitality Management, Mass Communication, or a related field.
- Minimum of 2 years of experience in a customer service role within the Culinary, Hospitality, Restaurant, or Food Service industry.
- Proficiency in Microsoft Office Suite and experience using CRM or customer service management systems is an advantage.
- Strong communication, interpersonal, conflict resolution, and problem-solving skills with a customer-centric mindset.
Salary
N200,000 – N250,000 monthly.
Application Closing Date
27th August, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online