Company Overview
OPay (OPay Digital Services Limited) is a leading fintech company that launched operations in Nigeria in 2018, providing convenient digital financial services focused on emerging markets and the unbanked population. Through its mobile app and extensive agent network, it offers digital wallets, money transfers, bill payments, savings, loans, POS services, and other payment solutions that promote financial inclusion and everyday convenience. Serving tens of millions of users and over a million merchants across Nigeria (with expansion into markets such as Egypt and beyond), OPay has become one of Africa’s major digital banking platforms, leveraging technology to make financial services more accessible and inclusive.
OPay invites qualified candidates to fill in the position below:
Job Title: Field Collection Agent
Employment Type: Full-time
Salary Offer: (NGN) – 0 / Monthly
Job Summary
- As a Field Collection Officer, you will manage a portfolio of delinquent loans, conduct physical field visits, negotiate realistic payment plans, and recover outstanding funds.
- Your goal is to minimize non-performing loans while maintaining professional and ethical customer relationships.
Key Responsibilities
- Field Visits: Travel to residential and business locations of customers with overdue loan repayments to engage them directly.
- Negotiation: Negotiate feasible, structured repayment plans or immediate debt settlements based on the customer’s financial capacity.
- Debt Recovery: Ensure daily, weekly, and monthly recovery targets are met or exceeded.
- Communication: Follow up on delinquent accounts via phone calls, text messages, and emails when not in the field.
- Documentation & Reporting: Maintain accurate, up-to-date records of all field visits, customer interactions, promises to pay, and cash/transfer recoveries.
- Verification: Conduct spot checks and field investigations on customer addresses or business status when required.
- Compliance: Adhere strictly to microfinance regulatory guidelines, internal credit policies, and ethical debt collection laws.
Requirements
- Education: OND, HND, or Bachelor’s Degree in Accounting, Banking, Business Administration, Economics, or a related field.
- Experience: 1 to 2 years of proven experience in field recovery, debt collection, loan marketing, or customer service, preferably within a microfinance bank or fintech lender.
- Local Knowledge: Deep familiarity with local routes, commercial hubs, and communities within the assigned working location.
- Strong negotiation and persuasive communication skills.
- High integrity, resilience, and patience under pressure.
- Ability to work independently with minimal supervision.
- Basic computer literacy (Microsoft Office / Loan Management Software).
Application Closing Date
31st December, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online