JOBS

MTN Nigeria Job Vacancy-Analyst – Customer Experience

July 6, 2026 2 Min Read

MTN Nigeria is seeking interested and qualified candidates for the position of an Analyst – Customer Experience, if you are interested in this job opening you can continue on this page for more information on the recruitment requirement and for the official online portal to begin application.

Applications are invited for the position below:

Job Title: Analyst – Customer Experience

Job Identification: 7456
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Reports To: Manager – CEX Design and Implementation
Division: Customer Relations and Experience

Description

Develop Customer insights report specifications through various Dashboards to assist CEX Management’s business decisions
Run deep dive analytics on information to distil customer intelligence
Analyse CEX survey data, operational diagnostic, competitors and develop insights for CEX’s Management
Conduct CEX change readiness assessments, evaluate results and present findings to the CEX Management.
Manage the execution of the Customer Experience Blueprint in the management and implementation of new systems and procedures.
Actively collaborate with commercial teams on design of products and services
Timeous review of Customer Journeys across MTNN product and services
Identify gaps in journeys following feedback and survey outcomes /and user experience
Redesign customer journey to optimize experience of the Customer
Collaborate with key stakeholders and subject matter experts to design, test and roll-out of identified initiatives for product optimization.
Collaborate with key stakeholders in development and test scenarios pre and post roll out of revamp and automation initiatives.
Actively collaborate with stakeholders in change management programs impacting on customer experience.
Key custodian of Customer journey mapping of existing and new product and services
Comparative analysis with competition products to ensure MTNN positioning as Best-in-Class.