Company Overview
MTN Nigeria is Nigeria’s largest mobile telecommunications company and a key subsidiary of the South Africa-based MTN Group. It commenced operations in 2001 after securing a GSM licence, making its first call on 16 May 2001, and has since grown into the country’s leading provider of voice, data, broadband, enterprise solutions, and mobile financial services (including MoMo). Connecting tens of millions of subscribers across Nigeria with extensive 2G/3G/4G/5G network coverage, MTN Nigeria focuses on digital inclusion, innovation, and enabling connections that drive economic and social progress.
MTN Nigeria invites qualified candidates to fill in the position below:
Job Title: Partner – Customer Success Cloud Sales
Location: Ikoyi, Lagos
Reports To: Senior Manager – Cloud Business Commercial
Division: Enterprise Business
Salary Offer: (NGN) – 0 / Monthly
Mission
- Drive adoption, engagement, and retention of MTN Cloud customers through proactive customer success management. This role serves as a strategic partner for startup and SME customers post-sale—ensuring activation, usage, value realization, and upsell opportunity identification throughout the customer lifecycle.
Description
- Proactively manage a portfolio of cloud customers (especially MSEs and early-stage startups) from onboarding to renewal.
- Guide customers through activation milestones, recommend product use cases, and monitor engagement.
- Track usage metrics, identify adoption risks, and intervene early to reduce churn.
- Share customer feedback with Product, Technical, and GTM teams for continuous improvement.
- Collaborate with Sales for upsell, renewal, and case study development.
- Maintain health scores, lifecycle stages, and contact logs in CRM
- Provide Customer Success input into segment playbooks and journey flows
- Coordinate with technical support and onboarding teams to resolve friction points
Requirements
Education:
- First Degree in Business, Communications, Marketing, or IT-related field
- Certifications in Customer Success (e.g., SuccessHACKER, Gainsight) are an advantage
- Fluent in English and one local Nigerian language preferred
Experience:
3-7 years’ experience which includes
- Minimum of 3 years experience in customer success, account management, or B2B client-facing role
- Basic cloud technology knowledge (networking, Kubernetes, firewall, security, OpenStack, etc.)
- Familiarity with usage metrics, onboarding journeys, and CRM tools
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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