PalmPay is a leading Nigerian fintech and mobile money platform founded in 2019 and headquartered in Lagos. Backed by Chinese investors including Transsion and NetEase, it operates under a Central Bank of Nigeria Mobile Money Operator license and offers digital banking services such as peer-to-peer transfers, bill payments, airtime purchases, savings, credit, insurance, and debit cards. With a focus on financial inclusion for underserved individuals and small businesses, PalmPay has grown to over 35 million registered users and serves about one million SMEs through its app and extensive agent network, processing millions of daily transactions across Nigeria and expanding into other markets.
PalmPay is recruiting to fill the position below:
Job Title: Call Verification Officer (Hausa)
Location: Ikeja, Lagos
Job Summary
- The Call Verification Officer will be responsible for conducting outbound verification calls to customers, confirming information provided during onboarding and loan application processes, and ensuring compliance with internal verification standards.
Key Responsibilities
- Conduct outbound calls to verify customer information and documentation
- Perform prequalification checks based on defined criteria
- Accurately document call outcomes and customer responses
- Escalate discrepancies, inconsistencies, or red flags identified during calls
Requirements
- 0-1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
- Excellent verbal communication and interpersonal skills. Must be able to speak Hausa, non-Hausa speaking candidates will not be considered.
- Basic proficiency in Microsoft Office and other computer applications.
- Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.
Salary
N100,000 Monthly.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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