Polaris Bank established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public, is seeking suitably qualified candidates for the position of an Head, Product & Experience Design Lab, if you are interested in this position continue on this page for more information on the job description, the job requirement and the official online portal to begin application.
Applications are invited for the position below:
Job Title: Head, Product & Experience Design Lab
Location: Lagos
Job Type: Full Time
About the Role
- The Head, Product & Experience Design Lab is responsible for ensuring Polaris Bank’s digital products are human-centered, intuitive, and differentiated in the market.
- This is a leadership role that sets product and design vision and builds and directs specialist teams across four disciplines — Product Management, UX Research, UI/UX Design, and CX Design — rather than personally executing hands-on work in all four.
Key Responsibilities
Product Vision & Leadership:
- Define the product vision, strategy, and roadmap for digital banking products in partnership with business stakeholders
- Oversee prioritization frameworks and ensure roadmaps reflect both customer needs and business objectives
- Manage stakeholder expectations across business, technology, and executive leadership
UX Research Oversight:
- Ensure customer research, journey mapping, and usability testing are embedded in the product development lifecycle
- Champion evidence-based design decisions; ensure research findings directly inform product and design direction
UI/UX Design Oversight:
- Set and enforce design system and visual consistency standards across all digital products
- Oversee the design team’s output to ensure interfaces are consistent, intuitive, and on-brand
CX Design Oversight:
- Oversee end-to-end customer journey design across all touchpoints (digital and physical, where relevant)
- Ensure service design work identifies and closes gaps in the customer experience
Qualifications
- Bachelor’s Degree in a relevant field (Design, Business, Human-Computer Interaction, or related); relevant certifications an advantage
- Demonstrated track record leading product and/or design functions, ideally in banking, fintech, or a comparable digital-first environment.
Core Competencies:
- Product strategy and roadmapping
- Design leadership — able to critique and direct research, UI/UX, and CX design work credibly, even without being the hands-on practitioner in each
- Stakeholder management and cross-functional influence
- Customer empathy translated into commercial product decisions
Familiarity With Tools (used by the function’s teams, not a personal daily requirement):
- JIRA, Confluence, Productboard, Aha!, Miro; UserTesting, Dovetail, Hotjar, SurveyMonkey; Figma, Sketch, Adobe XD, Zeplin; Smaply / customer journey mapping platforms.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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