Polaris Bank established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public, is seeking suitably qualified candidates for the position of an Head, Service Assurance, if you are interested in this position continue on this page for more information on the job description, the job requirement and the official online portal to begin application.
Applications are invited for the position below:
Job Title: Head, Service Assurance
Location: Lagos
Job Type: Full Time
Job Purpose
- To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.
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Key Responsibilities
- Monitor SLA performance and service quality metrics.
- Lead incident and problem management reviews.
- Develop service improvement initiatives.
- Oversee workload automation and process optimization.
- Produce service performance reports for management.
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related discipline.
Experience:
- Minimum of 7 years’ relevant experience in IT Operations, Service Management, or Service Assurance.
Certifications:
- ITIL Expert
- Lean Six Sigma
- COBIT
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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