Build Strong Communities. Drive Meaningful Engagement. Strengthen Relationships.
Dangote Industries Limited is seeking an experienced and people-focused Community & Engagement Manager to develop strong relationships with communities, stakeholders, and relevant audiences while supporting effective engagement and communication initiatives. This opportunity is ideal for candidates with experience in community relations, stakeholder engagement, corporate social responsibility (CSR), public relations, community development, government relations, communications, social impact, or related fields.
If you are interested in this job opening you can continue on this page for more information on the job description and for the official online recruitment channel to begin application.
Applications are invited for the position below:
Job Title: Community & Engagement Manager
Location: DIL HQ-Lagos
Job Summary
- The Community & Engagement Manager will manage the Group’s social media communities and audience engagement across approved digital channels, including WhatsApp.
- The role will build trusted digital relationships, grow relevant audiences, coordinate timely responses, manage escalations and convert audience feedback into actionable insight.
- The role will also ensure that community interactions are consistent with approved corporate messaging, service standards, brand values and crisis communication protocols.
Key Responsibilities
- Social media and channel management: Manage the day-to-day operation of approved Group social media accounts and WhatsApp channels, including publishing coordination, response management and channel hygiene.
- Community engagement:Develop and execute community engagement plans that encourage meaningful interaction, improve responsiveness and strengthen stakeholder trust.
- Audience growth: Identify and implement responsible organic and campaign-led audience growth initiatives, working with the Content & Editorial and Creative & Multimedia teams.
- Response and moderation management: Develop response templates, moderation guidelines and service standards; ensure comments, questions and complaints are acknowledged and routed appropriately.
- Digital stakeholder engagement: Coordinate online engagement with customers, communities, media, partners, employees and other relevant stakeholders in line with approved communication objectives.
- Campaign and event support: Manage live and real-time audience engagement during campaigns, corporate events, announcements and crisis situations.
- Audience insight: Track recurring questions, concerns, content preferences and emerging community themes; share insights with relevant teams to improve content and stakeholder response.
- Governance and compliance: Maintain access controls, response logs and approval records, and ensure compliance with channel policies, privacy requirements and digital governance standards.
Key Requirements
Education and Work Experience:
- Bachelor’s Degree in Mass Communication, Public Relations, Marketing, Digital Media, Business Administration or a related discipline.
- Minimum of 6 years’ relevant experience in social media management, online community management, digital customer engagement or corporate communications.
- Practical experience managing high-visibility social channels and coordinating sensitive stakeholder responses.
- Experience in a large corporate organisation, consumer-facing business or reputable digital agency is desirable.
Functional Competencies:
- Social media platform management, moderation and community-building.
- Excellent written communication and audience-appropriate response drafting.
- Escalation judgement and familiarity with reputation and crisis response processes.
- Campaign execution, live coverage and real-time engagement.
- Working knowledge of social media management, scheduling and analytics tools.
- Understanding of digital privacy, channel security and platform policies.
- Audience insight, engagement analysis and performance reporting.
- Strong cross-functional stakeholder and service-management skills.
- Ability to work flexibly during time-sensitive announcements or emerging issues.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online