Company Overview
EHA Clinics is a technology-driven primary healthcare provider in Nigeria founded in 2018, dedicated to delivering accessible, effective, and affordable quality care. Operating multiple clinics (including its JCI-accredited facility in Kano—the first primary healthcare clinic in Sub-Saharan Africa to achieve this distinction for ambulatory care), it offers integrated services such as consultations, laboratory diagnostics, pharmacy, home care, telehealth, and specialist care through convenient locations and digital platforms like EHACare. Guided by a patient-centered mission to bridge healthcare gaps and improve outcomes, EHA Clinics also extends reach to underserved communities via its REACH program while emphasizing safety, innovation, and reduced costs for individuals, families, and businesses.
EHA Clinics is recruiting to fill the position below:
Job Title: Senior Officer, Client Acquisition and Retention
Location: Sangotedo, Lagos
Department: Client Relations
Reports to: Client Relations Manager
Salary Offer: N169,344 gross monthly.
Job Summary
- The Senior Officer, Client Acquisition and Retention will drive client acquisition, sales growth, and customer retention by building strong client relationships, identifying business opportunities, and ensuring client satisfaction while achieving sales and revenue targets.
Key Responsibilities
- Identify business opportunities, acquire new clients, and drive sales conversion, upselling, and cross-selling.
- Develop and implement strategies to achieve sales and revenue targets and expand the client base.
- Build and maintain strong relationships with existing and prospective clients.
- Address client needs, manage complaints, gather feedback, and coordinate timely resolutions with relevant teams.
- Monitor service delivery to ensure compliance with agreed service-level agreements and contract terms.
- Collaborate with internal teams to improve customer experience, client retention, and service delivery.
- Monitor market trends and competitor activities to identify growth opportunities and strengthen client retention.
- Identify process improvement opportunities and leverage technology to enhance client engagement and operational efficiency.
Job Requirements
- Bachelor’s Degree in Marketing, Business Administration, or a related field.
- Minimum of one (1) year of relevant post-NYSC experience in business development, sales and marketing, customer success, or client services.
- Experience in the healthcare or pharmaceutical distribution industry is a strong advantage.
- Proven ability to meet and exceed sales targets.
- Strong sales, negotiation, communication, and relationship management skills.
- Excellent problem-solving, customer service, and analytical skills.
- Completion of the National Youth Service Corps (NYSC) programme or possession of an exemption certificate.
Other Benefits:
- Health Coverage Benefit
- Performance Bonus
- 13th Month
- Annual Skills Assessment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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