Stanbic IBTC Bank is seeking interested and qualified candidates for the position of a Banker, Virtual, Africa China Banking, if you are interested in this job opening you can continue on this page for more information on the recruitment requirement and for the official online portal to begin application.
Applications are invited for the position below:
Job Title: Banker, Virtual, Africa China Banking
Location: Ilupeju Industrial Ave, Ilupeju, Lagos
Job Type: Full-time
Business Segment: Business & Commercial Banking
Job Description
- To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
- This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- B.Sc Degree in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
- Experience
- Mandarin speaking.
- 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information
Behavioural Competencies:- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
-
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution.
Application Closing Date
Not Specified.How to Apply
Interested and qualified candidates should:
Click here to apply onlineMore in Jobrecruitmenthub