Company Overview
Airtel Nigeria (Airtel Networks Limited) is a leading mobile telecommunications operator and a subsidiary of Airtel Africa. Originally launched in 2001 as Econet Wireless Nigeria, it made history as the first company to introduce commercial GSM services in the country and has since undergone several ownership and brand changes (including Vmobile, Celtel, and Zain) before becoming Airtel in 2010. It provides voice, data (including 4G and 5G), broadband, enterprise solutions, and mobile money services, serving tens of millions of subscribers with a focus on expanding digital connectivity, financial inclusion, and affordable access across Nigeria.
Airtel Nigeria (Airtel Networks Limited) is recruiting to fill the position below:
Job Title: Workflow Analyst
Location: Lagos
Employment type: Full time
Salary Offer: (NGN) – 0 / Monthly
About the Role
- The Workflow Analyst will analyze and improve IT document business processes to make workflows efficient, accurate and cost effective.
- This role involves identifying bottlenecks in IT processes, especially cross functional tasks, gathering IT requirements, analyzing workflow data and working with functional and cross functional teams to implement process improvements.
- The Workflow Analyst will report to the Organization Enterprise Personnel.
Responsibilities
Business Process Enhancement:
- Analyze existing business processes and identify inefficiencies.
- Map and document workflows, procedures, and process requirements.
- Gather requirements from stakeholders and translate them into actionable solutions.
- Recommend process improvements and automation opportunities.
Requirement Gathering:
- Gather requirements from stakeholders and translate them into actionable solutions.
- Monitor workflow performance using KPIs and operational data to ascertain value before translating into actionable steps
Manage Workflow Roadmap:
- To coordinate and control policies and functions working with the IT, ensure smooth operations and continuous availability of systems and process across other Teams that work closely with IT.
Workflow Performance:
- Monitor workflow performance using KPIs and operational data.
- Recommend process improvements and automation opportunities.
- Collaborate with IT, operations, and business teams to implement changes.
- Create reports, dashboards, process documentation, and performance metrics.
Application Management (Operations & Delivery)
Manage critical Apps related across the entire organization such as:
- USDM(Universal Sales & Distribution Module
- FIRS Integration
- Integration apps
- Oracle ERP
- Middleware Layers
- Other Apps in related domain/vertical.
Governance, Compliance & Release Management:
- Expected Outcome: Customer-impacting IT changes are compliant, controlled, and delivered with minimal disruption
Key Activities:
- Ensure adherence to telecom, security, data privacy, and regulatory standards.
- Govern releases and deployments affecting customer platforms.
- Test new workflows and ensure changes meet business requirements.
- Track issues and continuously improve processes.
Qualifications
Educational Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, Industrial Engineering, Operations Management, or a related field.
- Certifications (Advantage): – PMP, PRINCE2, and CBAP.
Relevant Experience & Functional / Technical Skills:
- 8+ years’ experience in System Automation
- Proven experience in using Microsoft Excel, Data analysis, Process mapping and Workflow Automation.
- Strong Knowledge of OCP, Linux System, Application Integrations, APIs, Networking
- Strong knowledge of requirement gathering and project skills
- Strong knowledge of operational troubleshooting
- Strong stakeholder management skills with the ability to coordinate across Business, IT, Vendors, Operations, and Product teams.
- Excellent communication, documentation, status reporting, and presentation skills.
Other requirements:
- Strong customer and commercial orientation
- Excellent stakeholder management and communication
- Proactive problem-solving and continuous improvement mindset
Application Closing Date
29th October, 2026, 12:59 AM.
How to Apply
Interested and qualified candidates should:
Click here to apply online