Marie Stopes Medical Centres are the flagship clinical facilities of MSI Nigeria Reproductive Choices (part of the global MSI Reproductive Choices network), Nigeria’s largest provider of sexual and reproductive healthcare services. Established in the country in 2009, these Centres of Excellence—located in key cities including Lagos (Surulere and Lekki), Abuja, Benin, Port Harcourt, and others—offer high-quality, affordable, and non-judgmental care covering family planning, contraception, sexual health services, vaccinations, laboratory tests, and related support. Through its medical centres, mobile outreach teams, and community-based Marie Stopes Ladies, MSI Nigeria works to expand access to safe reproductive health services for women, men, and young people across urban and underserved rural communities nationwide.
Marie Stopes Medical Centres invites qualified candidates to fill in the position below:
Job Title: Client Service Executive
Location: Lagos
Salary Offer: (NGN) – 0 / Monthly
Objectives
- The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic.
Overall Responsibilities
- Encourage a commitment to accommodating clients’ special needs such as flexibility of working hours.
- Maintain strict privacy and confidentiality to generate demand for MSIN services.
- Have a public relations and promotional role with colleagues, MoH and the general public
- Timely collate and submit centre report to the centre team
- Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
- Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
- Assist to provide counselling on core MSION Clinical services at the centre.
- Receive, receipt and bank all service income in the centre on daily basis.
- Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
- Manage and document client complaints professionally
- Adequate inventory and stock management knowledge and experience
- Keep record in the centre using the approved formats to ensure tidy medical records and registers
- Keep the Centre and its surroundings tidy, neat and clean at all times
- Make proper use of available information systems in MSI to facilitate service delivery & trainings
- Assist with client statistics and data relating to clinical issues for analysis.
- Take record of all referrals from the referral networks
- Lead all online client booking and follow up
- Collate and update all client data including phone numbers, contact addresses and email addresses.
- Support documentation of case studies
- Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
- Carry out any other duties assigned by the Centre Manager.
Key Experience / Qualification
- Must have minimum HND/B.Sc certificate.
- At least 1-year post-graduation experience working in a similar role [essential]
- Experience of working in a clinical environment [essential]
- Good computer skills (Microsoft Word, Excel). [essential]
- Excellent client interaction skills (essential)
- Customer focused with good interpersonal skills
- Outstanding written and verbal communication skills. [essential]
- Articulate and analytical with attention to detail.(essential)
- Passionate about maternal health.
Application Closing Date
30th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- There are no relocation allowances available for this position.
- If you wish to be considered for the post, please re-name your CV with your first and last name.
- If the underline instructions are not followed application will not be considered.
- Kindly note that this role is open until filled and interviews will be conducted on a rolling basis even while advertisement is still active.
- MSI Nigeria Reproductive Choices provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, age, marital status, or disability.
- MSI Nigeria is committed to safeguarding children and vulnerable adults and operates a zero-tolerance approach to abuse, exploitation, and harassment of any kind.