Company Overview
HanaMera Recruitment & Consulting Services (also styled Hana-Mera Recruitment) is a specialized human resources and talent acquisition firm focused on helping startups and growing businesses hire effectively. With a track record of placing high-impact talent across product, engineering, operations, growth, and leadership roles for clients in Nigeria, India, the US and beyond, it supports seed-stage founders through to scaling companies. In addition to recruitment and smart staffing, the firm assists job seekers with CV transformation, LinkedIn optimization, and personalized career strategy, positioning itself as a trusted partner that connects the right people with the right opportunities.
HanaMera Recruitment & Consulting Services invites qualified candidates to fill in the position below:
Job Title: Customer Service Manager
Locations: Akwa Ibom and Delta
Employment Type: Full-time
Salary Offer: (NGN) – 0 / Monthly
The Role
- We are seeking an experienced Customer Service Manager to lead the customer service team, drive service excellence, manage customer issues and support the bank’s sales and relationship growth objectives.
Key Responsibilities
- Lead, manage and coach the Customer Service team to deliver excellent customer experience.
- Set and monitor weekly and monthly team goals and performance.
- Handle and resolve complex customer enquiries, complaints and service issues.
- Drive customer retention, satisfaction and loyalty.
- Support account opening, loan applications, referrals and cross-selling of banking products.
- Identify customer needs and recommend appropriate banking solutions.
- Monitor service quality and provide regular coaching and performance feedback to team members.
- Ensure compliance with operational, audit and security procedures.
- Monitor customer feedback and implement improvements where required.
- Promote the use of digital banking and alternative channels.
- Prepare and review reports on customer service performance and team productivity.
- Work with other teams to improve service delivery and contribute to the growth of the bank’s deposit and loan portfolio.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Management, Telecommunications or a related field.
- Minimum of 6–7 years’ experience working in banking/financial services.
- Strong experience in Banking Customer Service/Customer Information Service.
- Proven team leadership and people management experience.
- Strong knowledge of banking operations, customer service, compliance and audit.
- Excellent communication, problem-solving and relationship management skills.
- Strong attention to detail and ability to work under pressure.
- Good knowledge of digital banking solutions and customer service channels.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- This is a senior banking role.
- Applicants must have previous experience working in a bank or financial institution, with relevant Customer Service experience. If you do not have banking experience, please do not apply.
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