Flutterwave

Job Title: Associate, Fraud Risk

Location: Lekki, Lagos
Employment Type: Full-time

The Role:

• Flutterwave is looking for a Fraud Risk Associate whose primary responsibility will be to manage all facets of fraud/brand detection and prevention for the Company.

• What Your Day-to-Day Activities Will Be Like

  • Daily reviews and investigation of alerts to determine if there is a potential suspicious transaction involved. In addition, assess if there is anything else unusual about a transaction, particularly based on experience of previous transactions
  • Design and implementation of rules in the fraud monitoring systems
  • Continuous review and monitoring of fraud rules in the fraud monitoring systems, including leading rule optimization efforts
  • Lead efforts to mitigate Flutterwave’s exposure to defaults by conducting thorough investigations into potentially fraudulent transactions or brand-related violations flagged by internal systems.
  • Monitor and carry out comprehensive chargebacks monitoring across risk monitoring tools, transaction data to ensure no suspicious incident goes unnoticed and/or unactioned
  • Monitor Merchant transactions and accounts for fraudulent activities including identity theft, account take over, friendly fraud, and other identified risks
  • Monitoring of merchants with chargeback and recurring chargeback above set thresholds to ensure chargebacks exposure are below scheme thresholds as captured in the chargeback dashboard and other monitoring tools
  • Perform daily reviews web crawling published alerts to identify merchants violating BRAM/GBPP, transaction processing rules, and other card scheme rules.
  • Effectively communicate with appropriate authorities to resolve fraud/brand risks concerns.
  • Collaborates with internal stakeholders such as Compliance, Account Management, Products, KYC and CX etc, to achieve effective Fraud/Brand performance monitoring
  • Prompt and effective merchant engagement on all fraud/brand related risks cases as it concerns them, for prompt resolution and feedback.
  • Customer advisory service as it concerns fraud/brand claims and enquiries.
  • To support and ensure fraud/brand risks related cases are communicated to Relationship Managers respectfully for prompt resolution.
  • Provide quality ideas and suggestions for fraud and brand performance improvement projects, thereby strengthening existing risk management processes and procedures.
  • Support the risk operations team during external and regulatory audits.
  • Ensure personal information of Flutterwave’s customers, employees, and other individuals/entities is processed and protected in line with applicable data privacy policies, laws, and global best practices.
  • Any other associated duties required from time to time to meet the team responsibilities and organisational goals

  Requirements
  Required competency and skillset to be a waver:

  • 3-4 years of experience in fraud risk management, including transaction monitoring, fraud investigation and fraud rules design.
  • Knowledge of card processing, payment fraud prevention/detection techniques, and brand risk management
  • Detail oriented with excellent research, organizational, and problem-solving skills
  • Ability to explain complex issues and present technical information clearly
  • Excellent organizational, communication, presentation, and interpersonal skills
  • Technical proficiency in the use of office tools and Google officesuite
  • Ability to navigate databases and utilize SQL to conduct analytics and rule design/rule optimization
  • Strong data analytics and problem -solving skills
  • Good customer service skills to include diffusing upset customers.
  • Creative problem solving skills.

  Application Closing Date
  Not Specified.

  How to Apply
  Interested and qualified candidates should:
  Click here to apply online

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