Green Africa Airways Limited is seeking interested and qualified candidates for the position of a Duty Agent , if you are interested in this job opening you can continue on this page for more information on the recruitment requirement and for the official online portal to begin application.
Applications are invited for the position below:
Job Title: Duty Agent
Locations: Lagos, Akure – Ondo, Port Harcourt – Rivers & Benin City – Edo
Employment Type: Full Time
Workplace Type: Onsite
Job function: Airport Services
Job Role
- Provide Tier 1 IT support delivery and log all support issues
- Document resolutions and analyze trends for ways to prevent future problems
- Field incoming help requests from end users via in-person, telephone, and e-mails in a courteous manner
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Apply diagnostic utilities to aid in troubleshooting
- Responsible for inventory maintenance
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests.
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Qualifications
- Higher Education Diploma or University Degree in the field of computer science or any related discipline
- 1 – 3 years working Experience in a Support Role
- Microsoft/Cisco/ITIL Certifications is an added advantage
- Experience with desktop and server operating systems, including Windows 10 and 11
- Working knowledge of a range of diagnostic utilities, including bios hardware testing utility, Spiceworks network monitor
- Strong written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Application Closing Date
Not Specified.How to Apply
Interested and qualified candidates should:
Click here to apply onlineMore in Jobrecruitmenthub
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