Kuda (Kuda Technologies / Kuda Microfinance Bank) is a leading Nigerian digital bank and fintech company founded in 2019 by Babs Ogundeyi and Musty Mustapha (originally launched as Kudimoney). Headquartered with operations in Lagos and a parent entity in London, it operates under a national microfinance banking license from the Central Bank of Nigeria and serves over 7–8 million customers with fee-free or low-cost digital banking services. Through its mobile app, Kuda offers personal and business accounts, free transfers, debit cards, savings products with competitive interest rates, overdrafts, loans, bill payments, investments, and tools tailored for individuals and SMEs, with a mission to make banking more accessible, affordable, and rewarding.
Kuda is recruiting to fill the position below:
Job Title: IS – Administrator Analyst
Location: Lagos
Job Objectives
- Provide first level support for official collaboration and messaging tools.
- Timely response to issues logged on Jira
- Support/provide technical support to all Kuda personnel on technology-based incidents
- Responding to user requests for assistance, diagnosing and resolving
- basic hardware and software problems, and escalating complex issues to senior staff.
- Installing and configuring software and hardware, ensuring systems are up-to-date with security patches and updates, and assisting with the deployment of new applications
- Recording details of user requests, troubleshooting steps, and resolutions in a ticketing system or knowledge base.
- Checking the performance and technical support of computers, printers, and network devices, CCTV cameras, access doors and escalate issues .
- Helping new employees set up their IT equipment and access and removing access for departing employees.
- Managing multiple tasks, prioritizing issues, and keeping accurate records.
- Familiarity with operating systems (Windows, macOS), common software applications (Microsoft Office suite), and basic networking concepts
- User and device access provisioning and management.
- Provide first and second level support for official collaboration and messaging tools.
- Manage requests and incidents on official IT Service Management ticketing tool.
- User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google workspace, Jira, Nerve, Kuda Suites,
- Notion, Looker, Slack and other platforms for collaboration and messaging.
- Manage 3rd party application integration On Azure.
- Manage integrations from Google to other Cloud platforms.
- Ensure effective license management for applicable cloud services.
- Provide user support for Kuda Contact Center functional tools like Xcally.
- Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
- Develop and manage functional standard operating manuals across all applicable processes.
- Ensure the availability of an updated asset register
- Put in place security configurations and settings across managed platforms in alignment with global standards.
- Maintain current IT & Compliance processes
- Identify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiency
- Participate in disaster recovery testing exercises and business continuity planning for business-critical systems
Responsibilities
Financial:
- Demonstrates effective cost control and a strong savings mindset, while maintaining quality standards.
- Possesses excellent negotiation skills to ensure projects and initiatives are executed at minimal cost with maximum value delivered.
Process:
- Timely response to issues logged on Jira
- Manage network support personnel and 3rd party vendors to always ensure availability of link to relevant locations.
- Provision of up-to-date information on the IT equipment (Computer/monitor/printer/switches/routers, UPS, Inverters) asset of the bank always.
- Liaise with other Technology units to provide prompt and efficient technical support for all locations.
Customer:
- Support/provide technical support to all Kuda personnel on technology-based incidents
Team:
- Strong team player, contributing effectively within the unit to drive collaboration and achieve maximum performance.
Requirements
- B. Sc Degree in Computer Science / B. ENG ; MCP, CCNA, ITIL
- 0-3 years total experience
- Good Writing & Communication Skills
- Understanding of Windows Client and Servers Operating Systems
- Understanding of Google workspace
- Good personnel management skills
- Excellent Knowledge of Business Processes
- Basic Understanding of IT Governance, ISMS, ITIL practices, PCIDSS.
- Inquisitive, intuitive and excellent problem-solving skills
- Strong Analytical and Numerical skills
- Acquiring more skills in IT/Information management and personnel management.
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- A great and upbeat work environment populated by a multinational team
- Pension
- Career development & growth
- Competitive annual leave plus bank holidays
- Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
- Group life insurance
- Medical insurance
- Well-fare package (Wedding, Compassionate and etc)
- Perkbox
- Goalr – employee wellness app
- Award winning L&D training
- We are advocates of work-life balance, working in a hybrid in office schedule.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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