Odixcity Consulting is recruiting qualified candidates for the position of an Customer Service Representative, if you are interested in this position, continue on this page for more information on the recruitment requirement and for the official online portal to begin application.
Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.
Applications are invited for the position below:
Job Title: Customer Service Representative
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
- We are seeking a dedicated, empathetic, and detail-oriented Customer Service Representative to join our team in Port Harcourt.
- The successful candidate will act as the primary point of contact for our customers, providing exceptional service via phone, email, and social media.
- The ideal candidate must have a proven track record of using CRM tools to manage interactions, resolve complaints, and enhance customer satisfaction.
Responsibilities
- Customer Support: Respond promptly to customer inquiries, complaints, and requests professionally via phone, WhatsApp, and email.
- CRM Management: Utilize CRM software (e.g., Zendesk, HubSpot, Zoho) to document, track, and update all customer interactions, feedback, and resolutions.
- Issue Resolution: Resolve customer complaints effectively, troubleshoot issues, and provide timely solutions to ensure high retention rates.
- Data Maintenance: Maintain accurate and up-to-date customer records, including contact details and transaction history.
- Collaboration: Coordinate with sales and logistics teams to expedite service delivery and resolve complex queries.
- Reporting:Gather customer feedback and generate reports on common issues to assist in improving service delivery.
Job Requirements
- Education: HND or Bachelor’s Degree in Marketing, Business Administration, or related fields.
- Experience: Minimum of 1–3 years of proven experience in a customer service or support role.
- CRM Skills: Mandatory experience using CRM tools to log interactions and manage customer accounts.
- Location: Must be a resident of Port Harcourt.
- Skills: Excellent verbal and written communication skills (English).
- Strong problem-solving abilities and emotional intelligence.
- Proficiency in Microsoft Office Suite (Excel, Word).
- Ability to work in a fast-paced environment and manage high call volumes.
Salary: N150,000 monthly.
Application Closing Date
31st July, 2026.
How to Apply
Interested and qualified candidates should send their CV and cover letter to: cvs@odixcityconsulting.com.ng using “Customer Service Representative – Port Harcourt” as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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