Polaris Bank established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public, is seeking suitably qualified candidates for the position of an Head, Service Support, if you are interested in this position continue on this page for more information on the job description, the job requirement and the official online portal to begin application.
Applications are invited for the position below:
Job Title: Head, Service Support
Location: Lagos
Job Type: Full Time
Job Purpose
- To oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.
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Key Responsibilities
- Lead service desk and user support operations.
- Ensure compliance with service level agreements.
- Manage service request fulfilment.
- Drive customer satisfaction and service excellence.
- Develop support processes and operating procedures.
Requirements
Qualifications:
- Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related discipline.
Experience:
- Minimum of 7 years’ relevant experience, with at least 2 years in a supervisory capacity.
Certifications:
- ITIL Foundation/Intermediate
- HDI Support Centre Certification
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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