TeamAce Limited is seeking interested and qualified candidates for the position of a Customer Support Officer, if you are interested in this job opening you can continue on this page for more information on the recruitment requirement and for the official online portal to begin application.
Applications are invited for the position below:
Job Title: Customer Support Officer
Location: Victoria Island – Lagos
Employment Type: Full-time
Job Summary
- As the Customer Support Officer, you will be responsible for providing exceptional support to users, resolving customer inquiries, facilitating seamless onboarding, and ensuring a positive customer experience across the company’s digital financial products.
- Responsibilities
- Respond promptly to customer inquiries, complaints, and support requests across phone, email, chat, and social media channels
- Guide users through onboarding, account setup, transactions, and platform-related issues
- Investigate and resolve customer concerns while escalating complex issues to relevant teams when necessary
- Maintain accurate records of customer interactions and provide feedback to improve products and services
- Educate customers on platform features, payment processes, and digital financial solutions to enhance user experience
Requirements
- Bachelor’s Degree in Business Administration, Finance, Economics, Communications, or a related field
- 2–4 years experience in customer support, customer success, relationship management, or a similar role within fintech, banking, payments, crypto, or financial services
- Strong understanding of digital payments, fintech products, and customer service best practices
- Good knowledge of stablecoin dynamics, blockchain addresses, wallet networks, and digital asset transactions
- Must have hands-on experience transacting with stablecoins and supporting customers on transaction-related issues.
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Salary
N300,000 – N450,000 Monthly.Application Closing Date
20th July, 2026.How to Apply
Interested and qualified candidates should:
Click here to apply onlineMore in Jobrecruitmenthub