Tech Support Officer at Dotts Media House (DMH)

Dotts Media House (DMH) is a leading African media and digital marketing firm founded in 2014 by Tiwalola Olanubi and headquartered in Lagos, Nigeria. As a subsidiary of Dotts Group, it specializes in content, consulting, and strategy to create ROI-driven campaigns, movements, and stories that drive brand growth and socio-economic impact. Services include digital marketing, influencer marketing, public relations, above-the-line and below-the-line advertising, corporate communications, reputation management, and project management. With operations across multiple African markets (including offices in Côte d’Ivoire and the UAE) and a strong track record with brands such as Pepsi, Chipper, Showmax, HP/Intel, and others, Dotts Media House helps corporate, institutional, and government clients expand their reach and achieve measurable results.

Dotts Media House (DMH) is recruiting to fill the position below:

Job Title: Tech Support Officer

Location: Lagos

Job Description

• Respond to user enquiries through chat, email and support channels.
• Assist users with registration and onboarding.
• Help users navigate the platform.
• Troubleshoot account and platform issues.
• Handle login, verification, campaign, payment and notification-related issues.
• Escalate technical bugs to the appropriate technology team.
• Follow up on unresolved complaints until closure.
• Maintain records of support tickets and recurring issues.
• Monitor user complaints for recurring product problems.
• Create and maintain FAQs and support documentation.
• Provide feedback to Product and Technology teams.
• Maintain professional and timely communication with users.
• Assist users during major campaign periods and platform activations.