Access Bank Plc is a leading Nigerian full-service commercial bank and a wholly owned subsidiary of Access Holdings Plc. Founded in 1988 and commencing operations in 1989, it has grown from a small institution into one of Africa’s largest banks by assets and customer base, particularly following its landmark merger with Diamond Bank in 2019. Operating through a network of hundreds of branches and digital channels across Nigeria, sub-Saharan Africa, the United Kingdom, and representative offices in Asia and the Middle East, Access Bank serves over 60 million customers with personal, business, commercial, and corporate & investment banking services. The bank focuses on delivering sustainable economic growth that is profitable, environmentally responsible, and socially relevant, while aiming to become the world’s most respected African bank.
Access Bank Plc invites qualified candidates to fill in the position below:
Job Title: Unit Head, Quality Assurance & Analytics, E-Business Operations
Location: Lagos
Description
- To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.
Key responsibilities
- Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.
- Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
- Coordinate Group meetings and training.
- Drive process improvement initiatives to enhance customer experience and operational efficiency.
- Ensure GL reconciliation checks are accurate and escalate exceptions.
- Supervise periodic spot checks and process audits across key E-business Operations functions.
- Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
- Assign and monitor review tasks based on team capacity and priorities.
- Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
- Support internal/external audit reviews and respond to QA-related queries.
Qualification
- First Degree in any Discipline with a minimum of Second-Class honors.
- Relevant Masters’ degree will be an advantage
Professional Membership:
- A recognized professional certification will be an added advantage
Experience:
- Minimum of 6 years relevant experience.
Skills/Competencies:
- Ability to lead a team and make sound judgments based on evidence and QA findings.
- Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces.
- Understanding of governing principles and rules of E-business operations.
- Ability to spot errors, inconsistencies, or deviations in data or processes.
- Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
- Good verbal and written skills.
- Working closely with operations, compliance, IT, or other relevant teams.
- Handling discrepancies or quality concerns tactfully.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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