Are you passionate about fintech, banking technology, and delivering exceptional product support? Qore (Appzone Limited) is currently inviting applications from skilled and customer-focused professionals for the position of CBA Product Support Officer. This exciting opportunity is ideal for candidates with experience in core banking applications, product support, application support, technical support, banking operations, software troubleshooting, or fintech solutions who are committed to ensuring optimal system performance and delivering outstanding support to financial institution clients.
If you are interested in this job opening you can continue on this page for more information on the job description and for the official online recruitment channel to begin application.
Applications are invited for the position below:
Job Title: CBA Product Support Officer
Job Opening ID: 280
Location: Lagos
Employment Type: Full-time
Job Description
- Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.
- Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact.
- Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.
- Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.
- Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.
- Support product releases, upgrades, and patches, including testing and post-deployment validation.
- Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).
- Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.
- Assist with user access management, configuration updates, and data-related requests as required.
- Support compliance, audit, and reporting requirements related to the Core Banking system.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
- 2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.
- Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.
- Strong understanding of transaction processing, reconciliations, and banking operations.
- Ability to troubleshoot system issues and analyze logs or data to identify root causes.
- Familiarity with ticketing tools, monitoring systems, and incident management processes.
- Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
- Good documentation, organizational, and time-management skills.
- Ability to work in a fast-paced environment and support critical systems
Application Closing Date
31st August, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online