Supervisor, Cash Ops – Payment Processing at Standard Chartered Bank

Service:

• Communicate with branches to ensure speedy forwarding of OTT documents to meet the standard processing deadlines.
• Provide appropriate support to the product programs initiated by Corporate and Institutional Banking and Wealth and Retail Banking.
• Ensure adequate communication between the department and both internal and external customers.
• Ensure all client transactions and queries are handled promptly and confirmed to both client and the relationship team.
• Investigation (Nostro / Suspense Accounts).
• Daily review of outstanding Items on Nostro reconciliation, ensuring that there are no outstanding Items over 1 days.
• Escalate all items outstanding over 3 days.
• Review and ensure that all outstanding items on all payment suspense account are closed timely. Ensure no outstanding Items beyond the approved life span of the respective accounts.

Others:

• Provides input to the development and enhancement of Cross border payment products especially as it relates to systems and procedures.
• Reviews internal systems to seek ways of improving processes to ensure smooth workflows are achieved.
• Seek opportunities for improvement of workflow to improve client service experience and reduce costs.
• Performing other duties as may be assigned by manager.
• Assist Info Tech and Ops to create and maintain a compliance culture through sample testing of compliance monitoring undertaken as RP, training, periodic self-assessments, generating accurate and timely reports, compliance monitoring plan, assessment of regulatory risks and ensure that controls exist to mitigate them.
• Assist the compliance function by communicating effectively internal policies / guidelines and regulatory requirements, proactively alerting compliance issues, implementing departmental operating instructions to ensure compliance with internal policies and external regulatory requirements and coordinate in regulatory inspections.

Money Laundering:

• Ensure to remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to: “identifying our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers to protect both customers and banks’ interest.
• Follow up with the Sanction team handling for both FCY Outward Telegraphic Transfer and FCY Inward Telegraphic Transfers.

Health and Safety:

• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and
• Bring to the attention of the management any hazard in the workplace.

Requirements
Certifications / Qualifications

• Degree plus 3 years banking experience.
• Languages.
• English Language.

Skills and Experience:
Must-have Skills:

• Excellent written and verbal communications.
• Good analytical skills to analyse, interpret, resolve and change workflow and improve productivity.
• Ability to identify, analyse and manage operation risks.

Other Skills:

• Good PC skills – word processing and spreadsheets / PowerPoint.
• Adaptable and flexible Independent and innovative.

Key Experiences:

• Thorough knowledge of Central bank of Nigeria foreign exchange Manual and associated regulations / and In-depth knowledge of SCB’s Payment policy manual and swift standards.

Application Closing Date
14th October, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online