Customer Service Job Vacancy at A fast-growing digital media distribution company—Customer Support Officer

Support Customers. Resolve Issues. Deliver Exceptional Digital Experiences.

A fast-growing digital media distribution company is seeking a customer-focused and proactive Customer Support Officer to handle customer inquiries, resolve issues, and ensure a smooth and positive experience across the company’s digital products and services. This opportunity is ideal for candidates with experience in customer support, customer service, digital media, technology, e-commerce, account management, or related fields, with strong communication, problem-solving, interpersonal, organizational, and digital skills.

If you are interested in this job opening you can continue on this page for more information on the job description and for the official online recruitment channel to begin application.

Applications are invited for the position below:

Job Title: Customer Support Officer

Role Reference: CS-NG-2026
Location: Abuja (Full-time in-person during probation, then hybrid (60 percent in-person, 40 percent remote)
Employment Type: Contract

The Role

• The Customer Support Officer is the front line for readers and publishers, resolving issues quickly and courteously across channels and protecting the quality of the experience.
• This is a high-volume, judgement-driven role. You will handle subscription, payment, access, and content issues, escalate correctly, spot recurring problems, and keep the queue under control without losing warmth or accuracy.

KeyResponsibilities
Ticket Handling:

• Handle reader and publisher support requests across channels, resolving subscription, payment, access, and content issues.

Escalation:

• Escalate technical issues to the technical team and billing issues to Finance, with accurate routing and context.