JOBRECRUITMENTHUB JOBS Desktop Support Officer at Flour Mills of Nigeria Plc (FMN)

Desktop Support Officer at Flour Mills of Nigeria Plc (FMN)

Company Overview 

Flour Mills of Nigeria Plc (FMN) is a leading Nigerian food and agro-allied company, founded in 1960 as the country’s pioneer wheat miller and now a diversified group with operations across food, sugar, agro-allied, and support services. Its mission is to create superior African brands that inspire consumers every day, driven by the purpose of feeding and enriching lives, with the vision of becoming the leading food company in Africa that enriches lives through quality brands such as the iconic Golden Penny range.

Flour Mills of Nigeria Plc (FMN) is recruiting to fill the position below:

Job Title: Desktop Support Officer

Location: Sunti, Niger

Salary Offer: (NGN) – 0 / Monthly

 

Purpose   

  • To provide IT support across a broad range of technologies and collaborate with various business units to resolve incidents, service requests, and technical issues promptly.
  • The role is responsible for ensuring the smooth operation of desktop systems, peripherals, and end-user technology services while minimizing business disruption and maintaining high service standards.

The Job  

  • Providing timely resolution of IT incidents and minimizing downtime affecting end-user services.
  • Installing, configuring, and supporting desktop computers, laptops, telephony systems, wireless networks, printers, scanners, mobile devices, and other peripherals.
  • Diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.
  • Performing desktop support activities, including desk-side technical assistance where required.
  • Maintaining desktop infrastructure through routine maintenance, upgrades, patches, releases, and hot-fixes.
  • Monitoring endpoint security compliance, including operating system updates, antivirus definitions, and other approved compliance standards.
  • Documenting, logging, tracking, and escalating incidents in line with established support procedures.

Requirements
Qualification:

  • Ordinary National Diploma (OND) or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related discipline.

Experience:

  • At least one (1) year of relevant desktop support or IT support experience in a medium-sized organization.

The Person Must:

  • Possess strong troubleshooting and problem-solving skills.
  • Be customer-focused with a commitment to delivering excellent user support.
  • Have the ability to prioritize tasks and effectively manage multiple support requests.
  • Demonstrate strong communication and interpersonal skills.

Application Closing Date
Not Specified.

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